Terms and Conditions
USE OF OUR WEBSITE
By using this website and/or by placing any order through it, you undertake:
1. To use the website exclusively to make legitimate enquiries or orders.
2. Not to make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
3. To provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary. If you do not give us all of the information that we need, we may not be able to complete your order. By placing an order through this website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.
It is our customers’ responsibility to provide the correct contact information and protect their account information. One-Piece Making Limited is not liable for our customers if their account is lost or stolen. We reserved the right of canceling any account without notice and explanation.
REFUSAL OF ORDER
We reserve the right to withdraw any items from this website at any time and/or remove or edit any materials or content on this website. Whilst we will use our reasonable endeavours to process all the orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time. We will not be liable to you or any other third party by reason of our withdrawing any item from this website, removing or editing any materials or content on this website, or for refusing to process or accept an order after we have received it or sent you an Order Confirmation.
AVAILABILITY OF ITEMS
All orders for items are subject to availability and in this regard, in the event of supply difficulties or because items are no longer in stock, we reserve the right to give you information about substitute items of an equal or higher quality and value which you can order. If you do not wish to order the substitute items we will reimburse any monies that you may have paid.
Subject to availability, and unless there are any exceptional circumstances, we will endeavour to fulfil your order for items listed in the Shipping Confirmation by the delivery date set out in the Shipping Confirmation or, if no estimated delivery date is specified, then within a maximum of 30 days of the date of the Order Confirmation. If we fail to deliver the items within 30 days of the date of the Order Confirmation, you may cancel the order and we will reimburse you the price paid for the items and any delivery costs paid. If our supply of the items is delayed by an event outside our control, then we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the order and receive a refund for any items you have paid for but not received. It is our customers’ responsibility to provide the correct contact information for delivery, One-Piece Making Limited will not be liable for any delay or undeliverable due to customers’ change of contact information. Delivery service will be suspended when the typhoon signal No. 8 or above or the black rainstorm signal is hoisted. In this event, customers will be contacted to re-schedule delivery time.
We do not hold any rights on the content and image created or used by our users, therefore we will not be liable for any consequential, incidentally lost profits, costs, or damages arising directly or indirectly from the use of the company’s products and services. One-Piece Making Limited reserves the rights for the final decision on the production of from the provided images to our final products. The copyrights of all design and artwork are owned by the uploader, we will not produce any kind of product without the prior consent of customers.
LINKS FROM OUR WEBSITE
We may have links from our website to other third-party websites and materials; such links are provided exclusively for information purposes and we do not have any control whatsoever over the contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links.
Please contact us if there is any issue regarding the product qualities or request of exchange. Once approved, your exchange item must arrive at the One Piece Making Limited no later than 30 days after your received date.
Color deviation of the images shown on our website and final products is inevitable. Any sort of color deviation is not considered as damage thus does not entitle to our exchange service.
Exchange items must comply with our exchange policy:
1. Items must be unworn, undamaged and unused, with all tags attached and the original packaging included.
2. Accessories must be shipped with the original boxes and placed inside a protective outer box for shipping.
Please take care when trying on your purchases and exchange them in the same condition you received them. Any exchange that do not meet our policy will not be accepted.
If you processed your order through guest checkout please contact our friendly Customer Service to start your exchange procedure.
In case of contradiction, the English version of our terms and conditions shall prevail. One-Piece Making Limited reserves the right to amend the terms and conditions anytime without notice to our customers or account holders. In case of disputes, we reserve the right for the final decision. Our terms and conditions are subject to Hong Kong SAR jurisdiction.
Version 1.2 20200511